Privacy Policy

Last updated: 03 October 2025

This Privacy Policy explains how BOSSA BRASIL LTD (“Bossa Brasil”, “we”, “us”, “our”) collects, uses and protects your personal information when you visit our website bossabrasil.co, shop with us, or otherwise interact with us.

We are committed to handling your data with transparency and in line with applicable data protection laws.

1) The Information We Collect

The type of personal information we collect depends on how you interact with us:

  • Contact details — such as your name, email address, phone number.

  • Order details — products purchased, billing and shipping details, payment confirmations.

  • Account information (if you create one) — login credentials and related security information.

  • Customer support — the information you choose to share when contacting us.

  • Usage data — limited technical information like IP address, browser/device type, and how you navigate our site. This is collected through cookies and similar tools (see §5).

We do not collect more than we need, and we do not knowingly collect children’s data.

2) How We Use Your Information

We use your personal information to:

  • process and deliver your orders, including returns and refunds;

  • provide customer service and respond to your queries;

  • improve our website and services;

  • prevent fraud and maintain security;

  • (if you have agreed) send you updates about our products and brand.

We will never sell your personal information.

3) Sharing Your Information

We share your information only where necessary:

  • with trusted service providers such as Shopify (our ecommerce platform), payment processors, and delivery partners;

  • where required by law, or to protect our rights and those of our customers.

These partners are required to handle your data securely and in line with privacy regulations.

4) International Transfers

Because we use Shopify and global carriers, your information may be transferred outside the UK/EEA. When this happens, we rely on appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected.

5) Cookies

We use cookies to:

  • keep the site functioning (shopping cart, checkout, login);

  • understand how visitors use the site, so we can improve;

  • personalise your browsing experience.

You can manage or disable cookies through your browser settings. Please note that some site features may not work properly without them. For Shopify’s cookie details, see: Shopify Cookie Policy.

6) How Long We Keep Your Information

We keep your information only as long as necessary:

  • for orders — generally up to 6 years (to meet legal and accounting obligations);

  • for marketing (if you’ve subscribed) — until you unsubscribe or ask us to delete;

  • for technical/analytics data — generally shorter, depending on cookie settings.

When no longer needed, your data is securely deleted or anonymised.

7) Your Rights

Depending on your location, you may have rights to:

  • access the personal information we hold about you;

  • request correction or deletion;

  • object to or restrict certain processing;

  • withdraw consent where given (for example, marketing emails);

  • ask for a copy of your data in portable form.

To exercise these rights, simply email corporate@bossabrasil.co.
You can also unsubscribe from marketing emails at any time via the link in our emails.

If you are not satisfied with how we handle your data, you may complain to the UK Information Commissioner’s Office (ICO) or your local supervisory authority.

8) Security

We take appropriate technical and organisational measures to protect your personal information. However, no online service is 100% secure, so we cannot guarantee absolute security. Please keep your account credentials safe and contact us immediately if you suspect misuse.

9) Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “last updated” date.

10) Contact

For any questions about this Privacy Policy or how we handle your information, please contact us at:
corporate@bossabrasil.co